Privacy policy

Effective Date: February 24, 2026

This Privacy Policy describes how SI SUPPLY (“we,” “us,” or “our”) collects, uses, protects, and shares information when you visit our website, place an order, contact us, or use our customer support resources.

1) Information You Give Us

We may collect personal information that you provide directly, including:

Name, email address, and phone number
Billing address and shipping address
Order details, product selections, and checkout notes
Customer service messages, return requests, and account inquiries
Account information if you choose to create an account

2) Information Collected Automatically

When you use our website, certain technical information may be collected, such as:

IP address, browser type, device type, operating system, and timestamps
Pages visited, links clicked, referral sources, and general site activity
Approximate location based on IP address
Cookies and similar technologies used for cart functionality, checkout, analytics, security, and website performance

3) Payment Information

Payments are processed through secure third-party payment providers. SI SUPPLY does not store full credit card or debit card numbers on our systems.

4) How We Use Your Information

We use collected information to:

Process orders and complete fulfillment
Send order confirmations, receipts, and tracking updates
Respond to customer questions, return requests, and support issues
Verify transactions and help prevent fraud
Improve website performance, product listings, and customer experience
Maintain business records and comply with legal obligations
Send promotional emails only if you choose to receive them

You may unsubscribe from promotional emails at any time.

5) When Information May Be Shared

We may share limited information with:

Payment processors to complete secure transactions
Shipping carriers and fulfillment partners to deliver orders
Website hosting, analytics, email, SMS, and customer support providers
Professional advisors, including legal, accounting, or tax support
Authorities if required by law or necessary to protect rights, safety, or property
Business transfer parties if the business is sold, merged, or reorganized

We do not sell personal information for money. Some analytics or advertising technologies may be considered “sharing” under certain privacy laws. You may contact us for available privacy choices.

6) Your Privacy Options

You may contact us to request:

Access to personal information we maintain about you
Correction of inaccurate information
Deletion of eligible personal information
Help unsubscribing from marketing messages
Information about cookies or data-sharing choices

We may verify your identity before completing certain privacy requests.

7) Cookies

Cookies help the website remember cart activity, support checkout, improve security, and measure performance. You can manage cookies through your browser settings. Some website features may not work properly if cookies are disabled.

8) Security and Retention

We use reasonable safeguards to help protect personal information. We keep information only as long as needed for order fulfillment, customer support, accounting, fraud prevention, legal compliance, and dispute resolution.